Política de reembolso

 LightLinger Return & Cancellation Policy

Return Policy

All products sold by LightLinger are custom-made and personalized according to your specific requirements, including but not limited to custom miniature dioramas and custom design requests. Due to the unique and handmade nature of these items, we do not accept returns, exchanges, or refunds for any reason other than defective products caused by our production errors.
We strictly adhere to the specifications, design mockups, and confirmed details in your order. Please ensure all details (such as design, size, color, and personalized content) are accurate before completing your purchase. We will not be liable for returns or refunds due to customer errors in providing order details.
If your item arrives damaged or defective due to our craftsmanship or material issues, please contact our customer service team at service@lightlinger.com within 7 days of receiving your order. You must provide clear photos or videos of the defective product and the packaging. We will verify the issue and, at our discretion, either replace the item free of charge or issue a full refund for the defective portion. As these are custom products, we appreciate your understanding of this policy.
We will strictly verify order information and relevant evidence for malicious refund requests, fraudulent orders, and refund applications without reasonable grounds. If malicious refund or fraudulent behavior is verified (including but not limited to false receipt of goods, malicious non-payment, forgery of product defects, etc.), we reserve the right to reject the refund application, pursue relevant legal responsibilities, and claim for all losses. Meanwhile, the order will be marked as an abnormal order, and your ordering permission will be restricted in the future. In addition, we reserve the right to prosecute and pursue the legal responsibilities of offenders before the federal government and competent authorities of various countries and regions in accordance with relevant laws and regulations, to safeguard our legitimate rights and interests and normal transaction order.

Special Provisions for EU Regions (EU Consumer Protection Law)

In accordance with the EU Consumer Protection Law and the relevant provisions of EU Directive 2023/2673, consumers in the EU region have the right to cancel their purchase contracts without giving a reason within 14 days of receiving the goods (i.e., the 14-day cooling-off period) when purchasing goods or services online. However, it should be clarified that this 14-day withdrawal right does not apply to all goods, and the following goods are legally exempted from this right:
Custom or personalized goods: goods that are custom-made according to the customer's specific requirements and clearly personalized, including but not limited to miniature dioramas made according to the customer's specifications, exclusive design products, etc. Such goods are not applicable to the 14-day no-reason withdrawal right due to their unique and non-resalable nature.

Cancellation Policy

1. Free Cancellation (Within 24 Hours of Order Placement)

You may cancel your order free of charge within 24 hours of placing it. To cancel, please contact our customer service team at service@lightlinger.com with your order number and cancellation request. Once we confirm the cancellation, we will process a full refund of the payment amount to your original payment method within 3-5 business days.

2. Cancellation After 24 Hours of Order Placement

Cancellation requests made more than 24 hours after order placement will be subject to a 10% cancellation fee of the total order amount. This fee covers the costs incurred in the initial production preparation, including material allocation, design processing, and labor costs. The remaining 90% of the payment will be refunded to your original payment method within 3-5 business days after the cancellation is confirmed.
Please note that once production has started (including design confirmation, material cutting, or manufacturing), we may not be able to accept cancellation requests even within the 24-hour cancellation window, as custom products cannot be resold to other customers. We will notify you promptly if your cancellation request cannot be processed due to production progress.

Important Notes

  • All orders are considered confirmed once payment is received, and production will commence immediately after the 24-hour cancellation window expires.
  • We reserve the right to modify this policy at any time, and any modifications will be posted on our website. The policy in effect at the time of your order will apply to your purchase.
  • If you have any questions regarding our return or cancellation policy, please contact our customer service team at service@lightlinger.com. We will respond to your inquiry within 2 business days.
This policy is revised on August 11, 2026.